GENERAL TERMS AND CONDITIONS – GRIDLESS SOLUTIONS
These General Terms and Conditions apply to all offers, services, and sales provided by Gridless Solutions (KvK: 75385376, VAT: NL002270378B12), located at Dorpsstraat 123, 4451AB Heinkenszand, the Netherlands. By using our website or purchasing any product or service, the customer agrees to these terms. These terms supplement the software license agreement where relevant and cover broader transactions and services. Customers are advised to read these terms carefully before proceeding with any purchase or use of services.
1. Applicability
1.1 These General Terms and Conditions apply to all purchases, downloads, subscriptions, and services provided by Gridless Solutions, including but not limited to software, e-books, online courses, and digital content. These terms are binding from the moment the user accesses our platform or completes a transaction. These conditions form an integral part of any agreement between Gridless Solutions and the customer and must be read carefully before purchase.
1.2 Customers confirm their acceptance of these terms upon using the website, placing an order, or downloading any material. This acceptance applies to both free and paid offerings made available through the website. The customer is expected to review these terms prior to any transaction. Continued use of our services after changes to the terms implies acceptance of the new version. Failure to review the terms does not exempt the customer from their applicability.
1.3 These terms take effect from the moment a user accesses the website, interacts with free content, or completes a paid transaction. This includes placing an order, subscribing to a course, or engaging with software. The most recent version of these terms shall always take precedence and is available on our website. Users agree to regularly consult the terms to stay informed about their rights and obligations. This ensures a transparent relationship between Gridless Solutions and its customers.
1.4 Any deviation from these terms must be confirmed in writing by Gridless Solutions. Verbal assurances or informal agreements are not valid unless documented. Deviations apply only to the specific case for which they were granted. They do not create a precedent for future transactions or customers. Gridless Solutions reserves the right to decline any request for deviation without explanation.
1.5 In case of conflict between these terms and a specific agreement such as a software license, the specific agreement prevails for its subject matter. The general terms remain applicable to all other areas not covered by the specific agreement. This ensures that all aspects of service delivery are governed by the appropriate legal framework. Users are encouraged to read all documents applicable to their transaction. Together, they offer full legal coverage for the business relationship.
2. Products and Delivery
2.1 Gridless Solutions provides digital products including software, configuration tools, e-books, and online courses. These are delivered electronically via email or platform access. Delivery is normally immediate but may take up to 60 minutes due to system or email delays. The customer should verify that the provided email address is correct during checkout. Delivery obligations are fulfilled once the access link or download instruction is sent.
2.2 If a delivery fails due to technical issues or input errors, Gridless Solutions will make reasonable efforts to rectify the situation. Customers are expected to check their spam or promotions folders before reaching out for support. Repeated failed deliveries caused by incorrect user input may not qualify for refund or redelivery. The customer bears responsibility for maintaining accurate contact information. Delayed delivery does not release the customer from payment obligations.
2.3 Products are considered delivered once the email with access or download instructions is successfully sent. Customers should save or back up the delivered files as access may expire. Digital content is not shipped physically and will not be re-sent without cause. Delivery confirmation may be logged for support purposes. Gridless Solutions is not liable for access issues caused by third-party email services.
2.4 Gridless Solutions reserves the right to modify the delivery mechanism at any time. This includes transitioning to new platforms or services without prior notice. Any changes made will be designed to maintain or improve the customer experience. In such cases, instructions for accessing the product will be clearly communicated. Continued use implies acceptance of the new delivery system.
2.5 If a product includes scheduled content (e.g. course modules), delivery will follow the announced schedule. Customers will be notified of release dates and updates. It is the customer’s responsibility to follow the timeline. Failure to access scheduled content does not entitle the user to refunds. The delivery terms remain valid throughout the subscription or access period.
3. Payment and Subscriptions
3.1 Subscription-based products such as software or platform access are billed on a recurring basis, either monthly or annually depending on the chosen plan. Each subscription is renewed automatically unless cancelled by the customer prior to the next billing cycle. Payment is due at the beginning of each term and must be successfully processed to maintain access. Gridless Solutions reserves the right to suspend or terminate services for unpaid invoices. Customers are responsible for maintaining accurate billing information at all times.
3.2 Customers may cancel their subscription at any time via their online dashboard. Cancellation prevents future billing but does not entitle the customer to a refund for the remaining term. Access to the product remains valid until the end of the current billing period. If cancellation occurs after a new term has begun, it will apply to the following term. The effective date of cancellation is the moment the request is processed by our system.
3.3 Gridless Solutions does not offer pro-rata refunds for unused portions of the subscription period. Customers are encouraged to evaluate their needs prior to renewal. Access to purchased services remains uninterrupted until the end of the paid period. All cancellations and billing changes must be made before the next billing date. Refund requests submitted after renewal will not be honored unless legally required.
3.4 If a customer disputes a payment through their bank or payment provider, Gridless Solutions reserves the right to immediately revoke access to the associated account. Chargebacks may lead to account suspension, loss of access to data, and potential legal recovery of fees. To resolve billing issues, customers must contact support before initiating a dispute. Communication in good faith may prevent unnecessary disruption. Customers found to misuse chargeback policies may be permanently banned from future services.
3.5 Gridless Solutions reserves the right to change pricing, billing cycles, and subscription models at any time. Any changes to recurring fees will be communicated in advance via email or customer dashboard notification. Customers who do not agree with the updated terms are responsible for cancelling before the new rates apply. Continued use after price changes constitutes acceptance. All published prices include applicable VAT unless otherwise stated.
4. Right of Withdrawal
4.1 Digital products are excluded from the statutory 14-day right of withdrawal once access is granted or the download has begun. This is in accordance with EU consumer protection laws. By purchasing a digital product, the customer acknowledges and agrees to the waiver of their right of withdrawal. This applies regardless of whether the product has been downloaded, accessed, or used.
4.2 Gridless Solutions may, at its sole discretion, offer partial or full refunds in exceptional cases. Such accommodations are voluntary and do not constitute a recurring obligation. Requests must be submitted in writing within 14 days of purchase and include a clear reason. Granting one refund does not imply entitlement to future concessions. All discretionary refunds are final and non-negotiable.
4.3 For physical goods, the customer retains the statutory right to withdraw within 14 days after delivery. Products must be returned unused, in their original packaging, and in resaleable condition. The cost of return shipment is borne by the customer unless otherwise agreed. Refunds will be processed within 14 days of receipt of the returned item. If the returned item is damaged or incomplete, a partial refund may be issued.
4.4 No right of withdrawal applies to customized products or services rendered within the 14-day period. This includes consultation sessions, setup services, or pre-arranged access. These services are considered fulfilled upon delivery or first access. Gridless Solutions clearly states such conditions prior to purchase. Customers are advised to read all product descriptions carefully before confirming a transaction.
4.5 The right of withdrawal does not affect the customer’s other statutory rights. If a product is defective or misdescribed, statutory warranty rights remain valid. Customers should notify Gridless Solutions immediately upon discovering a defect. Resolution may include repair, replacement, or refund depending on the issue. All complaints will be handled within a reasonable timeframe. Proof of purchase may be required to validate a claim.
5. Liability and Disclaimer
5.1 Gridless Solutions provides all products and services ‘as-is’, without warranties of any kind, either express or implied. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. The customer agrees to use all content and software at their own risk and to evaluate suitability independently. Although we strive for technical accuracy and usability, we cannot guarantee that the software or digital content will be entirely error-free. Customers must take appropriate precautions, especially when implementing electrical systems or modifying vehicles based on our content.
5.2 Gridless Solutions shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products. This includes data loss, injury, installation failure, hardware damage, or regulatory noncompliance. Our liability is in all cases limited to the total amount paid by the customer for the affected product or subscription. This limitation applies regardless of the legal basis for the claim, including negligence or breach of duty. Some jurisdictions may not allow the exclusion or limitation of liability, in which case this clause applies to the fullest extent permitted by law.
5.3 Gridless Solutions is not responsible for the installation or physical use of any product or knowledge shared through its software or content. Responsibility for compliance with local codes, safe installation practices, and performance verification lies solely with the user. We do not act as certified electricians or installers and do not review individual use cases. Consulting a qualified technician is recommended before implementation. Misuse of our products or reliance on unverified assumptions is entirely at the user’s risk.
6. Intellectual Property
6.1 All software, diagrams, graphics, texts, and educational materials provided by Gridless Solutions are protected by copyright. These materials remain the exclusive property of Gridless Solutions and may not be reproduced, copied, or distributed without prior written consent. This protection applies regardless of whether access was paid, free, or provided temporarily. Reverse engineering, scraping, or algorithm reproduction are explicitly prohibited. Violation of intellectual property rights may lead to legal action and permanent account termination.
6.2 Customers may not embed our tools, sell derived versions, or use our content in commercial services without explicit written permission. Use of our content in videos, workshops, or training materials also requires prior approval. We encourage customers to share their creations, but only with correct attribution and within non-commercial settings. Unauthorised redistribution or commercial use may result in revocation of access and legal consequences. All rights not explicitly granted remain reserved by Gridless Solutions.
6.3 Users are allowed to share visual representations created with the software (e.g. wiring diagrams) under the condition that Gridless Solutions is visibly credited. This credit must be placed near the shared image or included in the post caption or description. Failure to provide attribution may result in takedown requests and further restrictions. We appreciate community support and sharing but require clear reference to our authorship. Proper attribution protects the integrity of our brand and the trust of other users.
7. Privacy and Cookies
7.1 Gridless Solutions values the privacy of its users and handles all personal data in compliance with European data protection regulations. We collect only the data necessary to deliver products and services, communicate with users, and improve user experience. By using our platform, the user consents to the processing of their personal data for these purposes. A full overview of data handling practices is outlined in our Privacy Policy. The Privacy Policy forms an integral part of these terms and is available on our website.
7.2 Our platform uses tools such as Google Analytics and Facebook Pixel to monitor behavior and enhance advertising effectiveness. These tools may collect information such as location, browser type, pages visited, and time spent. Data is anonymised and used exclusively for internal analysis and campaign optimization. Users are informed of the use of cookies upon visiting the site and may configure preferences accordingly. Use of our services implies consent to the collection of these analytics unless explicitly disabled.
8. Jurisdiction and Applicable Law
8.1 These terms and conditions shall be governed by and interpreted in accordance with the laws of the Netherlands. All disputes arising from or related to the use of our services shall be subject to the exclusive jurisdiction of Dutch law. This applies regardless of the user’s country of residence or the location where services were accessed. In the event of legal conflict, Dutch statutory provisions will take precedence. Customers agree that the choice of law clause is a fundamental condition of use.
8.2 The competent court for any disputes shall be the District Court of Zeeland-West-Brabant, location Middelburg. Users waive the right to submit disputes to other jurisdictions unless legally required otherwise. This provision ensures procedural clarity and consistent legal treatment of all users. Any litigation shall be conducted in Dutch or English as determined by the court. The parties agree to attempt resolution through mediation before commencing formal proceedings.
9. Final Provisions
9.1 Gridless Solutions reserves the right to update or modify these terms at any time. The updated terms become effective upon publication, and continued use of services indicates acceptance. It is the user’s responsibility to review the terms regularly. All previous versions of the terms are nullified upon publication of a new version.
9.2 Should any provision of these terms be held invalid or unenforceable, the remaining provisions shall remain in full force and effect. An invalid provision shall be replaced by one that reflects the original intent as closely as possible. This clause ensures the continuity and enforceability of the overall agreement. No waiver of rights shall be implied by delay or omission. Gridless Solutions retains the right to enforce any part of these terms at any time.