1. Contact Information

This website is operated by Gridless Solutions.

Registered address: Dorpsstraat 123, 4451AB Heinkenszand, the Netherlands.

Chamber of Commerce number: 75385376 | VAT ID: NL002270378B12.

For all privacy-related inquiries, please contact: info@gridless-solutions.com.

Gridless Solutions is the data controller responsible for the processing of personal data as described in this policy.

2. Personal Data We Collect

We collect and store the following types of personal data: name, email address, billing address, country, payment details, and purchase history.

Technical data such as IP address, browser type, and pages visited may be collected via Google Analytics and Facebook Pixel.

We may also collect your country to determine the applicable VAT rules at checkout.

If you subscribe to our newsletter or download content, your name and email are stored via MailPoet.

We do not collect or store unnecessary sensitive data unless legally required.

3. Purpose and Legal Basis

We use your personal data to process transactions, send service-related emails, and improve our software and website experience.

Data may also be used for direct marketing, retargeting, and statistical analysis, based on your consent or legitimate interest.

For tax and compliance purposes, we process location and payment data under legal obligation.

All data is processed in accordance with the EU General Data Protection Regulation (GDPR).

You may withdraw your consent at any time without affecting prior processing.

4. Cookies and Tracking

This website uses functional cookies to enhance usability, and analytical cookies via Google Analytics to understand user behavior.

We also use Facebook Pixel to improve ad targeting and track conversion events.

Some cookies are placed by third-party providers like Stripe (payment processing).

Upon visiting the site, you are informed about cookies and can manage preferences via the cookie banner.

You may disable cookies through your browser, but this may impact functionality.

5. Data Sharing

We share data only when necessary with trusted third-party service providers:

– Stripe (payment processing)

– MailPoet (email communication)

– Google and Facebook (analytics and advertising)

These providers may process data outside the EU, but are required to adhere to applicable data protection standards.

We never sell your personal data to third parties.

6. Data Retention

We retain billing data and invoices for 7 years in accordance with Dutch tax law.

Analytics data is anonymized and stored for up to 26 months.

Newsletter data is stored until you unsubscribe or request deletion.

Inactive user data is reviewed after 24 months and removed where appropriate.

You can request deletion of your account or personal data at any time.

7. Data Security

Gridless Solutions takes appropriate technical and organizational measures to safeguard your personal data.

This includes HTTPS encryption, secure backups, password protection, and role-based system access.

Only authorized individuals have access to customer data.

We regularly update our software and monitor security risks.

In the unlikely event of a data breach, we will notify affected users promptly as required by law.

8. Your Rights

Under the GDPR, you have the right to access your personal data and request correction, deletion, or restriction.

You may object to the use of your data for marketing or withdraw your consent at any time.

You can export your personal data in a readable format upon request.

If you believe your rights are being violated, you may file a complaint with the Dutch Data Protection Authority.

To exercise your rights, email info@gridless-solutions.com with proof of identity.

9. Changes to this Policy

This privacy policy may be updated periodically to reflect changes in law or our services.

We will inform users of material changes via email or on our website.

The latest version is always available at gridless-solutions.com/privacy.

By continuing to use our services, you agree to the current version of this policy.

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